FREQUENTLY ASKED QUESTIONS
If you have a credit account or are an existing loyal customer, you automatically gain priority and we will be able to book you in for an initial inspection within 24 hours of contact.
For everyone else, we recommend you call us to make a booking as early as possible (Customer Service 09 577 0007). We are available for service Monday to Fridays from 7.30am through to 5pm and until 12pm on Saturdays.
This depends on the complexity of the fault. Often the problem can be fixed during the initial inspection, but at times your appliance may need to be brought back to our workshop for more advanced repairs. Waiting for spare parts which we don’t have in stock can also add to the time needed to repair your appliance. We will be able to give you a good estimate of time needed after the initial inspection and will keep you updated if circumstances change.
Let us know if you’d like to talk to the serviceman before he arrives when you make your booking and he’ll call you half an hour prior to his arrival.
We accept cash, cheques, direct credit, eftpos and major credit cards.
Yes, if your appliance is of one of our serviced brands, all you need is some form of proof of purchase (i.e. invoice from retailer).
You should have received a warranty card with your appliance when you purchased it. If you did not receive a warranty card with your appliance, contact the retailer where you purchased your appliance or contact your appliances manufacturer.
Refer to your owner’s manual for information regarding the use of your appliance. For more information contact your appliance’s manufacturer or see your retailer.