Help Us Help You

Follow these simple steps to help us help you to the best of our abilities.

Know your Appliance

Learn how your appliance works. A good place to start could be reading the manual. Often problems are caused simply by not knowing how an appliance works, or how it should be cared for.

Take good care of your Appliance

Keeping your appliance in a clean and well maintained condition will reduce the likeliness of any problems occurring. Once again your owner’s manual is a good reference for how to care for your appliance.

Find your Appliance Serial and Model numbers

Supplying us with the correct serial and model numbers of your appliance allows us to be better prepared to fix your appliance. Contact your appliances manufacturer for details on how to find these numbers.

Provide us with detailed symptoms

Giving us a detailed description of exactly what your appliance is or is not doing can help us to diagnose the fault, sometimes even prior to inspecting the appliance. If your appliance is displaying an error code, this can be especially useful.

Make yourself available for a 2 hour period

If it is possible, being available at the location of the faulty appliance for a 2 hour period allows us to account for any delays and unforeseen circumstances. If you work nearby, we can give you a call when we are getting close to arriving.

Make your appliance accessible

Making sure the appliance is easily accessible prior to our arrival will make our job a lot easier. Also make sure that the appliance and the area around it is clean. Removing dust build up from behind and around your appliance makes our job easier and also reduces the likeliness of another fault occurring. Keeping pets outside or locked up will avoid any injuries occurring to them while the appliance is being repaired.

Make yourself accessible

Providing us with a phone number that we can contact you on during the day will allow us to let you know if we are delayed or if we are having any problems with the repair of your appliance.


I would like to say a big Thank You for the service received from Wayne in particular and the latest addition to your office team(I think her name is Josaline? Who started before Christmas...) Both the named individual's provided a great service and really represented your company well. I hope they will be acknowledged for their great work. We are very happy with our replacement fridge. Thanks to all those other individuals involved along the way." Best Regards

Rosie Donnelly

Dear Joanne, "Thank you very much for sending Wayne to us this morning – things are much quieter in the kitchen now!! Wayne may have told you that it was a tricky balance problem all along. Is really good to get it all sorted before we go away. Do hope that you have a very Happy and restful Easter – thought we just had Christmas!! Thanks again Joanne" Kind regards,


I was very happy with Keyur service, Keyur had done a thorough job


Dear Luxman and Arajan

Thank you for lending us your support in regards to your generous give away of a Bosch microwave. I would also like to thank you for your commitment in sponsoring the October 2016 event.

Your commitment to yourselves, your families and business using the skills from Mind Power and advanced training with John Kehoe has been exceptional. The results you consistently achieve and your generosity in ensuring your Able Appliances team benefit from the training is inspirational.

I look forward to working together and supporting each other for future events in New Zealand.

May 2017 see your visions of success arrive with ease and grace.

Don’t forget to be Awesome!

Robin Banks

To the amazing lady at customer service! Sorry your name escapes me but I want to thankyou so much for managing to get my front loader delivered before Easter! The machine washed the whole four days to get through the mountains of washing my young children made. I am very impressed by its cleaning power (shifted stains we thought were permanent).

Thankyou again for pulling all stops to get the machine to us!!!

Yours gratefully

Rebecca and family

Morning Joanne, My oven has arrived safely. Yay! Thanks you so much for all your help with deciding on which model to choose and fielding my endless phone calls. Great service all round.


Just talked to a wonderful person about servicing the dishwasher I wish there were more people like her in other service centres You have treasure you need to look after Richards

Richard Kensington

I just wanted to write and say thankyou for the prompt and professional service you have provided to us this week, which has removed a major source of pre Xmas stress for us.

We dealt with Janice and Joanne in the office, and Gordon and Luckmas (not sure re spelling) as technicians, and all were helpful, polite, prompt and most importantly fixed the problem!

Nicky Ryan & John Dixon

I just wanted to say thanks so much for organising the Able people to come and install the new hinges. The oven is much more user friendly now that the door shuts again!

Angela Mount

Thank you for your proof of purchase, that’s fantastic. I will give you a call once the parts have arrived in to organise a technician to go and fit them in your oven.

Joanne Lusty

Peter and I would like to extend a big "thank you" to all the people who supplied goods and services to build our beautiful new home.

There were a number of difficulties along the way (I guess one should expect these with a "grand designs" house!!) but we got there in the end, and the house looks fabulous. The feedback from everyone who has seen the end result, and from around the neighbourhood, is very positive. And of course, we could not have achieved this without all of you people - with special thanks to our primo builders.

I had thought about holding an "open to view" hour or so for anyone to call in who had contributed, however after speaking with various people about this, timing and busyness seemed to be an issue, so I discarded this idea. Instead, I have attached a few photos so you can see the finished product .. and .. Should anyone that has worked on the project like to have a look through we're happy to do this when you're in the area - though we would appreciate a phone call though just to check we're in / it's convenient (usually late afternoon is best). Please extend this option, and our thanks to anyone in your organisation that actually did the work on site - I don't have an email address for many of these people.

We are now about to start landscaping, and will be expecting the kitset Balinese Cottages (going on the back of the site) in May. So still a little way to go, but nice being in a house after 4 years.

Thank you again

Peter & Gail

I just wanted to say how happy I am with my new washing machine- absolutely love it ! the clothes in fact come out almost dry and I don't think I'll need a dryer after all.

Also excellent delivery and installation from Tack so please thank him too.


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