Frequently Asked Questions?

Can you repair my faulty appliance?

If your appliance is of one of our serviced brands and it is located within our coverage area, get in contact with us.
We have highly skilled servicemen who will more than likely be able to help you out.

When can you repair my faulty appliance?

If you have a credit account or are an existing loyal customer, you automatically gain priority and we will be able to
book you in for an initial inspection within 24 hours of contact.

For everyone else, we recommend you call us to make a booking as early as possible (Customer Service 09 577 0007).
We are available for service 
Monday to Fridays from 7.30am through to 5pm and until 12pm on Saturdays.

How long will it take to fix my appliance?

This depends on the complexity of the fault. Often the problem can be fixed during the initial inspection, but at times your
appliance may need to be brought back to our workshop for more advanced repairs. Waiting for spare parts which we don’t
have in stock can also add to the time needed to repair your appliance. We will be able to give you a good estimate of time
needed after the initial inspection and will keep you updated if circumstances change.

Can I talk to the serviceman beforehand?

Let us know if you’d like to talk to the serviceman before he arrives when you make your booking and he’ll call you half an hour
prior to his arrival.

What payment methods do you have available?

We accept cash, cheques, direct credit, eftpos and major credit cards.

Can I contact you directly for manufacturer warranty claims?

Yes, if your appliance is of one of our serviced brands, all you need is some form of proof of purchase (i.e. invoice from retailer).


How long does my manufacturers warranty last?

You should have received a warranty card with your appliance when you purchased it. If you did not receive a warranty card with your
appliance, contact the retailer where you purchased your appliance or contact your appliances manufacturer

How do I use my appliance?

Refer to your owner’s manual for information regarding the use of your appliance. For more information contact your 
appliance’s manufacturer or see your retailer.

If your questions are still left un-answered, please Get in contact with us Customer Service 09 577 0007 or